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Sonne Software
/ Sonne DVD Burner Technical FAQs |
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Q: I have
attempted to download the software many times, but each
time the downloaded file is bigger than the file size listed
on the web site. What can I do?
A: This problem seems to occur only when using a download
manager with specific network conditions. If at all possible,
you will have better results by downloading the software
normally through your browser. |
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Q: When
I clicked TS files in a folder, nothing happened, why? I
just want to burn DVD.
A: When burning DVD, please select the folder Video_TS,
not all TS files. |
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Q: Why
are there no connected drivers in the driver list? I'm sure
I have connected one?
A: This problem may comes from your DVD-ROM, please check
if it can run normally. |
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Q: When
I put in a dvd/rw disc which is recognized as an r/w dvd
disc in the d drive, when I go to burn it on the program,
it says "Media not writable, or no media. Please insert
a writable media". What is this problem?
A: There are two reasons to cause this problem. One is you
did not connect the DVD Recorder to computer correctly.
You can go to "My Computer" to check if you can find "DVD-RAM
Drive" The other one is because the DVD disc you try to
burn has be written. Sometimes the DVD disc did not record
file but it recorded data, so the disc cannot be write again
though it is said "Empty" Please empty (erase) you DVD RW
first, or use a new disc and then try it again. You have
to make sure both hardware and DVD disc workable. |
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Q: Is
technical support provided?
A: Yes! FREE technical support is provided for all registered
users of our products. If you have any queries, suggestions
or feedback, please feel free to contact our technical team
via support@sonnesoftware.com
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Q: How
to report bugs?
A: Please email any bugs or suggestions to
support@sonnesoftware.com
. You will receive a reply within 24 hours. |
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Q: More...
A: If you have a question that was not addressed by this
document, please contact our support team via
support@sonnesoftware.com
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